Shipping policy

Last updated: September 2, 2026

Processing time:
We process your order within 1 to 2 business days after your payment has been received. Orders placed after 3:00 PM EST are picked up on the next business day. Orders placed on a weekend or a public holiday are processed on the next business day.

What counts as a business day:
Business days are Monday to Friday, excluding United States public holidays. Weekends and holidays are not counted in processing or delivery estimates.

Delivery time:
Once your order has been dispatched, delivery takes 4 to 7 business days. The total estimated time from the moment you order is 5 to 9 business days. During busy periods such as the holiday season, delivery can take a few days longer, and we say so on the website when that happens.

Shipping costs:
Shipping is free on every order within the United States. There are no minimum order values and no handling fees. The price you see at checkout is the price you pay.

Where we ship:
We currently ship within the United States only, including Alaska and Hawaii. Delivery to Alaska and Hawaii can take a few business days longer than the estimate above. We do not ship to PO boxes, and we cannot currently deliver to APO, FPO or DPO addresses.

Carriers:
Orders are delivered by USPS and regional carriers, depending on your address. We choose the carrier based on where your parcel is going, so we cannot guarantee a specific one.

Tracking your order:
You receive a tracking link by email within 24 hours of dispatch. It can take up to 48 hours before the first scan appears with the carrier, so if your link shows no movement at first, that is normal. If you have not received a tracking email within 3 business days of ordering, check your spam folder and then email us at support@oliviaflores.com.

Orders sent in more than one parcel:
If you order several items, they may arrive separately and on different days. You receive a tracking link for each parcel, and you are never charged extra for a split delivery.

Prices, taxes and duties:
All prices are shown in US dollars. Any applicable import duties and taxes are settled before your parcel is delivered, so there is nothing extra to pay when your order arrives. Sales tax, where it applies, is calculated at checkout based on your shipping address.

Changing your address after ordering:
Email us at support@oliviaflores.com within 12 hours of placing your order and we will change the address if the parcel has not been dispatched yet. After dispatch the address can no longer be changed.

Wrong or incomplete address:
Please check your shipping address at checkout. If a parcel cannot be delivered because the address was incorrect or incomplete and it comes back to us, we contact you to arrange a new delivery or a refund of the item value. Reshipping to a corrected address is free the first time.

Failed delivery and unclaimed parcels:
If the carrier cannot deliver your parcel and it is held for collection, please collect it within the period the carrier states. Parcels that go unclaimed are returned to us, and we then contact you about a reshipment or a refund of the item value.