Contact Us

Last updated: September 2, 2026

How to reach us:
Email us at support@oliviaflores.com. Email is usually the fastest way to get a complete answer, because we can look up your order while we write back.

Customer service hours:
Monday to Friday, 9:00 AM to 5:00 PM EST
Saturday and Sunday, 9:00 AM to 1:00 PM EST

Messages that come in outside these hours are answered on the next business day. Our customer service is in English.

How quickly we reply:
We answer every email within one business day. During busy periods such as the holiday season it can occasionally take a little longer, and we will say so in our automatic reply.

What to include in your message:
Please add your order number and the email address you used at checkout. If your question is about an item that arrived damaged or incorrect, add a photo. That way we can usually solve it in one reply instead of three.

Orders and delivery:
For questions about the status of your order, tracking, or a delivery that is running late, email support@oliviaflores.com with your order number. Our delivery times and how we handle lost or delayed parcels are explained in our Shipping Policy.

Privacy requests:
For access to, correction of, or deletion of your personal information, email support@oliviaflores.com. Details are in our Privacy Policy.

Complaints:
If something has gone wrong, tell us directly at support@oliviaflores.com with your order number and what happened. We look into every complaint and come back to you within one business day with a proposed solution.