Contact Us

Last updated: September 2, 2026

How to reach us:
Email us at support@oliviaflores.com or call +1 (239) 499-7242. Email is usually the fastest way to get a complete answer, because we can look up your order while we write back.

Customer service hours:
Monday to Friday, 9:00 AM to 5:00 PM EST
Saturday and Sunday, 9:00 AM to 1:00 PM EST

Messages that come in outside these hours are answered on the next business day. Our customer service is in English.

How quickly we reply:
We answer every email within one business day. During busy periods such as the holiday season it can occasionally take a little longer, and we will say so in our automatic reply.

What to include in your message:
Please add your order number and the email address you used at checkout. If your question is about an item that arrived damaged or incorrect, add a photo. That way we can usually solve it in one reply instead of three.

Orders and delivery:
For questions about the status of your order, tracking, or a delivery that is running late, email support@oliviaflores.com with your order number. Our delivery times and how we handle lost or delayed parcels are explained in our Shipping Policy.

Returns and refunds:
Email us before sending anything back, so we can register your return to your order. Returns are received at 3450 NW 115th Ave, Doral, FL 33178, United States. The full process, the return window and who pays return shipping are set out in our Refund & Return Policy.

Privacy requests:
For access to, correction of, or deletion of your personal information, email support@oliviaflores.com. Details are in our Privacy Policy.

Complaints:
If something has gone wrong, tell us directly at support@oliviaflores.com with your order number and what happened. We look into every complaint and come back to you within one business day with a proposed solution.

Business details:
Olivia Flores
2255 Jeffcott St
Fort Myers, FL 33901
United States