Privacy policy

Last updated: September 2, 2026

Who we are:
Olivia Flores operates the website oliviaflores.com. Our business address is 2255 Jeffcott St, Fort Myers, FL 33901, United States. This policy explains what personal information we collect, why we collect it, and what you can do about it. If you have any question about your privacy, email support@oliviaflores.com.

Information you give us:
When you place an order we collect your name, email address, phone number, shipping address, billing address and the details of what you bought. When you contact us we keep your message and our reply so we can help you properly. If you sign up to our email list we keep your email address and your subscription preferences.

Payment information:
Card details are entered directly with our payment processor and are never stored on our servers. We only receive confirmation that a payment succeeded, along with the last four digits and card type so we can recognise your order.

Information we collect automatically:
When you browse our store we collect device and usage data through cookies and similar technology. That includes your IP address, browser and device type, the pages you visit, how long you stay, and how you arrived at our site.

Information from others:
Our payment processors and shipping partners send us information about your payment status and the delivery of your parcel.

Why we use your information:
To process, pack, ship and deliver your order. To send you order confirmations, shipping updates and answers to your questions. To handle returns and refunds. To detect and prevent fraud and abuse. To understand how our store is used so we can improve it. To send you marketing emails if, and only if, you asked us to.

Who we share it with:
Shopify, which hosts our store and processes orders. Our payment processors, to take payment and handle refunds. Our fulfilment and shipping partners, who need your name and address to deliver your order. Our email platform, if you subscribed. Analytics and advertising providers, including Google, which help us measure how our store performs. We share only what each party needs to do its job, and we require them to protect it.

We may also disclose information if the law requires it, or to protect our rights, our customers, or the security of our store.

We do not sell your information:
We do not sell your personal information, and we do not share it for cross context behavioural advertising in exchange for money.

International transfers:
Some of our service providers and fulfilment partners operate outside the United States. Where your information is transferred internationally, it is protected by contractual safeguards with that provider.

How long we keep it:
Order and transaction data is kept for 7 years to meet tax and accounting requirements. Customer service messages are kept for 2 years. Marketing data is kept until you unsubscribe. Cookie data expires within 12 months, and most of it much sooner.

Cookies and tracking:
Our store uses cookies that are necessary for the site to work, such as remembering what is in your cart and keeping your session secure. We also use analytics and advertising cookies that help us understand which pages and products perform well. You can block or delete cookies in your browser settings at any time, and you can use the Your Privacy Choices link in our footer to manage your preferences. Blocking necessary cookies may stop parts of the store from working.

Your privacy rights:
You can ask us to confirm what personal information we hold about you, to correct it, to delete it, or to send you a copy in a portable format. You can opt out of the sale or sharing of personal information, and of targeted advertising. You can unsubscribe from marketing at any time using the link in any email. We will never treat you differently or refuse you service for exercising any of these rights.

Depending on where you live, for example California, Colorado, Connecticut, Virginia, Texas or another state with privacy legislation, some of these rights are guaranteed to you by law.

How to exercise your rights:
Email support@oliviaflores.com with your request and the email address you used to order. We respond within 30 days. We may ask you to confirm your identity first, so we do not hand your information to someone else. If we cannot fulfil your request, we explain why, and you can ask us to review that decision or contact your state attorney general.

Children:
Our store is not intended for children under 13 and we do not knowingly collect information from them. If you believe a child has given us personal information, email us and we will delete it.

Security:
The store runs on SSL encryption and we work only with payment providers that meet PCI DSS standards. Access to order data is limited to the people who need it. No system is completely secure, so we cannot promise absolute security, but we treat this seriously and act quickly if something goes wrong.

Links to other sites:
Our store may link to other websites. We are not responsible for their content or their privacy practices, so please read their policies before sharing anything with them.

Changes to this policy:
We may update this policy as our store grows or the law changes. The current version is always on this page with the date it was last updated at the top.

Related policies:
See our Terms of Service for the purchase terms and our Contact Information page to reach us.

Contact:
Email: support@oliviaflores.com
Phone: +1 (239) 499-7242
Monday to Friday, 9:00 AM to 5:00 PM EST
Saturday and Sunday, 9:00 AM to 1:00 PM EST
We answer emails within one business day.

Olivia Flores
2255 Jeffcott St, Fort Myers, FL 33901, United States