Refund policy

Last updated: September 2, 2026

Return window:
You can return your order within 30 days of receiving it, no questions asked. The 30 days start on the day your parcel is delivered.

Condition of returned items:
Items must be unworn and unused, with all original tags still attached and in their original packaging. Items that have been worn, washed, altered or are missing their tags cannot be accepted.

Items that cannot be returned:
Pierced jewelry, underwear and swimwear where the hygiene seal has been removed, personalized or made to order items, and gift cards.

Cancelling an order:
You can cancel free of charge within 12 hours of placing your order by emailing support@oliviaflores.com with your order number. After 12 hours your order may already be in processing and cannot be cancelled, but you can still return it once it arrives.

How to start a return:
Email support@oliviaflores.com with your order number and the items you want to return. We reply within one business day with return instructions. Please do not send anything back before you have heard from us, so we can make sure your parcel is registered to your order.

Who pays for return shipping:
Return shipping is paid by the customer. Based on standard carrier rates within the United States, expect to pay between $8.95 and $14.95 depending on the size of the parcel, your location and the carrier you choose. If your item arrived damaged, faulty, or is not what you ordered, we pay the full return shipping cost.

Restocking fees:
We do not charge restocking fees.

Where to send your return:
3450 NW 115th Ave
Doral, FL 33178
United States

Please include your order number inside the parcel. Returns sent without an order number take longer to process.

Exchanges:
The fastest way to get a different size or color is to return the item you have and place a new order. That way your new piece is on its way while your return is still in transit.

Damaged, faulty or incorrect items:
Contact us within 30 days of delivery at support@oliviaflores.com with your order number and a photo of the item. We will send a free replacement or issue a full refund, including any shipping you paid, and we cover the return shipping.

Refunds:
Once your return arrives and has been inspected, we process your refund within 5 business days. Refunds are issued to your original payment method. Depending on your bank or card issuer it can take another 3 to 5 business days before the money shows on your statement. If you paid any shipping charge on the original order, it is refunded in full when you return your entire order.

Partial refunds:
In some cases we may offer a partial refund, for example when an item comes back with light signs of wear or without its original packaging. We always contact you first and explain the amount before we process anything.

Late or missing refunds:
If you have not received your refund after the timeframe above, check your bank account first and then contact your card issuer, since processing times vary. If it still has not arrived, email us at support@oliviaflores.com and we will trace it for you.

Your legal rights:
Nothing in this policy limits the rights you have under applicable state and federal consumer law.

Related policies:
See our Shipping Policy for delivery times, our Terms of Service for the full purchase terms, and our Contact Information page to reach us.

Questions:
Email: support@oliviaflores.com
Phone: +1 (239) 499-7242

Monday to Friday, 9:00 AM to 5:00 PM EST
Saturday and Sunday, 9:00 AM to 1:00 PM EST

We answer emails within one business day.

Olivia Flores
2255 Jeffcott St, Fort Myers, FL 33901, United States